Complaints & Dispute Resolution

If something has gone wrong, we want to hear about it.

Status of this page

[DRAFT: replace with legal-approved wording before launch]

How to make a complaint

Contact us by email at hello@tasmaninsurancegroup.com.au or by phone on 0470 349 217. Please tell us what happened and how you would like it resolved.

[INSERT: complaints officer contact details and postal address, if applicable.]

What happens next

[INSERT: internal dispute resolution process and response timeframes.]

If you are not satisfied

[INSERT: external dispute resolution details, including AFCA membership number and contact details, once verified.]