When it matters,
we're there.
You call. We handle the rest.
From incident
to settlement.
One broker, one number.
Make it safe
People first. Call 000 in an emergency.
Tell us early
Call or send the form. Early helps.
We lodge and chase
We lodge it and deal with the assessors.
Through to settlement
We push back when it is not fair.
Have these ready
What to have
on hand.
Your policy number, if you have it
Date, time and location of the incident
Photos or video of the damage
Police report number for theft, break-ins or accidents
Receipts, quotes or invoices for damaged items
Details of any other people or vehicles involved
Claims,
answered plainly.
Do I call the insurer or Tasman first?
Call us first. As your broker we notify the insurer on your behalf, make sure the claim is lodged correctly and manage the process through to settlement.
How long does a claim take?
Simple claims can settle within days, while larger or disputed claims take longer. We keep you updated at every step and chase the insurer so nothing stalls.
Should I start repairs straight away?
Make emergency repairs to prevent further damage and keep the receipts, but hold off on permanent repairs until the insurer has approved them unless we tell you otherwise.
What if my claim is declined?
We review the decision against your policy wording, request the insurer's reasons in writing and, where appropriate, challenge the outcome or escalate it through the insurer's dispute resolution process.